Uraio Store allows returns for eligible physical products within a specified return period of 3 days from the date of delivery, unless otherwise stated on the product page. Returned items must be unused, undamaged, and in their original packaging, including all accessories, manuals, and proof of purchase.

Certain items are not eligible for return, including but not limited to digital products, software licenses, downloadable content, tickets, food items, personalized goods, and products marked as non-returnable. These exclusions are necessary due to hygiene, licensing, or usage restrictions.

Customers are responsible for initiating the return process by contacting customer service and following the provided instructions. Unauthorized returns may not be accepted.