Policy
Return policy
UEat's return and refund policy states that if a product is defective, damaged, or
incorrect/incomplete at the time of delivery, customers should contact the company within 24 hours
of receiving their order. In such cases, UEat will offer a return or refund.
To initiate a return or refund, customers can contact UEat's customer service team via phone or
email. The team will review the customer's case and determine the appropriate resolution, which
may include a replacement product or a full or partial refund.
It's important to note that UEat's return and refund policy applies only to defective, damaged, or
incorrect/incomplete products. If a customer wishes to return a product for any other reason, UEat
may offer a refund or exchange at its discretion. Customers should review UEat's full return and
refund policy for additional details and requirements.
Cancellation policy
UEat offers a convenient and hassle-free cancellation policy. Customers can cancel their order at any
time before the order is out for delivery.
In addition, if a customer is not satisfied with any product, they can reject the delivery or ask for a
replacement. This ensures that customers can shop with confidence, knowing that they can easily
cancel their order or request a replacement if necessary.
To cancel an order, customers can contact UEat's customer service team via phone or email. The
team will review the customer's request and cancel the order if it hasn't been processed for delivery.
Customers should note that if the order has already been processed for delivery, it may not be
possible to cancel the order, and UEat may charge a cancellation fee.
UEat's cancellation policy is designed to provide flexibility and convenience for customers, ensuring
that they can easily manage their orders and make changes as needed. Customers should review
UEat's full cancellation policy for additional details and requirements.